Satisfying our customers is T 2 Greens Business Philosophy - that we Respect, Practice, and Emphasize in all facets of our business.
Need to Return a product?
To return a product at T 2 Green Pty Ltd, you'll need to request a Return Merchandise Authorization (RMA) number. This can be done by contacting our service department at email@example.com or by telephone. NO returns of any type will be accepted without an RMA.
To Request an RMA:
By phone: (+617) 3853 5350
Monday - Friday: 8 a.m. - 5 p.m. (Aust Time)
By e-mail: firstname.lastname@example.org
We'll need the following information to authorize your return:
- Customer name
- Invoice number-
- Nature of the problem
In general, T 2 Green Pty Ltd accepts returns on merchandise from select manufacturers within 30 days. However, T 2 Green Pty Ltd reserves the right to authorize product returns beyond 30 days from the invoice date. IF the product is accepted after 30 days, credit will be issued toward one of the following:
- Future product purchases
- A full cash refund
- Original shipping charges are not refunded on returned items. Customers are responsible for all shipping charges back to T 2 Green Pty Ltd on returned items, and T 2 Green Pty Ltd will pay the shipping charges on the replacement or exchange item(s) going back.
- Send your return via post to our address below:
- T 2 Green Pty Ltd
- Brisbane Technology Park
1 Clunies Ross Court
Eight Mile Plains, Brisbane, QLD 4113
Returns within 30 days from invoice date can be for exchange, replacement refund or credit at T 2 Green Pty Ltd discretion.
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